Understanding the IBM Support Process

I’m convinced most of my customers do not really understand the IBM Support process.  In fact, I’m also sure that most of my Sales counterpart do not understand it either.  Now each customer’s situation is unique, but the process by which they engage IBM Support and escalate their issues are the same for everyone.  I’m going to try to enlighten everyone of this process and hopefully avoid some frustrations along the way, or at least minimize them.

So pay close attention, take notes, bookmark this page, subscribe to my blog, download the file or whatever, but by all means, please, please….share this information within your organization.

How To Use IBM Software Support


About CollabDude

I am a collaboration specialist, blogger, twitterer working for IBM. My main responsibilities are to evangelize social business and it's benefits for fostering innovation, building efficiencies in your processes, promoting knowledge transfers and collaboration within your enterprise, your partners, and your customers. Okay, that was a bit over the top, so to net this out, just think of socializing inside and outside of your organization using IBM Collaboration Solutions. Definitely a people person. Much of his spare time is spent trying to get a balanced life. Taking the time away from work and just enjoy life. Keeping my mind and body fit by working out. Spending time with family and friends. Eating a balance diet..yada yada yada...
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