IBM – Software Support Handbook – Welcome

We have produced this guide with the following objectives in mind:

Introduce you to IBM Software Support

  • Share information on the people that make up our World Wide (WW) IBM Software Support Organization
  • Provide information on the support service offerings currently available from IBM, including definitions of programs, policies, and procedures
  • Help you to effectively utilize the Knowledge Content available on the Web and many new Self Assist tools that are available to you
  • Improve your experience when contacting IBM Software Support for assistance
  • Assist you in getting information on software support for companies that have been recently acquired by IBM and are not fully integrated into the IBM Support Offerings and processes
  • Explain how you can enhance your IBM Software Support with additional services to meet your needs

via IBM – Software Support Handbook – Welcome.

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About CollabDude

I am a collaboration specialist, blogger, twitterer working for IBM. My main responsibilities are to evangelize social business and it's benefits for fostering innovation, building efficiencies in your processes, promoting knowledge transfers and collaboration within your enterprise, your partners, and your customers. Okay, that was a bit over the top, so to net this out, just think of socializing inside and outside of your organization using IBM Collaboration Solutions. Definitely a people person. Much of his spare time is spent trying to get a balanced life. Taking the time away from work and just enjoy life. Keeping my mind and body fit by working out. Spending time with family and friends. Eating a balance diet..yada yada yada...
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