IBM E-Support Services

IBM Electronic Support addresses five critical areas to ensure you have the best possible support experience:

  1. Simplifying support and creating more consistency across all IBM products.
  2. Delivering intelligent resources and tools that display information focused on the products you use.
  3. Providing proactive capabilities that solve problems before operations are affected.
  4. Thriving collaborative communities that connect to worldwide support networks and knowledge.
  5. Enabling seamless and smooth transition between online and live support teams for quick problem resolution.

via IBM E-Support Services.


About CollabDude

I am a collaboration specialist, blogger, twitterer working for IBM. My main responsibilities are to evangelize social business and it's benefits for fostering innovation, building efficiencies in your processes, promoting knowledge transfers and collaboration within your enterprise, your partners, and your customers. Okay, that was a bit over the top, so to net this out, just think of socializing inside and outside of your organization using IBM Collaboration Solutions. Definitely a people person. Much of his spare time is spent trying to get a balanced life. Taking the time away from work and just enjoy life. Keeping my mind and body fit by working out. Spending time with family and friends. Eating a balance diet..yada yada yada...
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