WebSphere Portal Family wiki: Best Practices for WebSphere Portal: Using IBM Lotus troubleshooting tools: Electronic Service Request, Automated Data Collection, and IBM Support Assistant

IBM® Level 2 L2 Support Teams are able to perform more effective and accurate triage and problem determination if detailed problem descriptions and a complete set of diagnostic data are provided when a PMR is opened. You can do this by following the best practices of using the IBM Electronic Service Request SR, providing detailed problem descriptions, and using Automated Data Collection ADC, to provide a complete set of diagnostic data.

via WebSphere Portal Family wiki: Best Practices for WebSphere Portal: Using IBM Lotus troubleshooting tools: Electronic Service Request, Automated Data Collection, and IBM Support Assistant.

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About CollabDude

I am a collaboration specialist, blogger, twitterer working for IBM. My main responsibilities are to evangelize social business and it's benefits for fostering innovation, building efficiencies in your processes, promoting knowledge transfers and collaboration within your enterprise, your partners, and your customers. Okay, that was a bit over the top, so to net this out, just think of socializing inside and outside of your organization using IBM Collaboration Solutions. Definitely a people person. Much of his spare time is spent trying to get a balanced life. Taking the time away from work and just enjoy life. Keeping my mind and body fit by working out. Spending time with family and friends. Eating a balance diet..yada yada yada...
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